VCare and Quality Assurance

For this study, I managed, documented and tested user interactions in user studies that generate data for software development at Amazon Lab 126

 

At Lab 126 I supported their VCare Ops team in a quick study to improve features in the Ring App. I led 45, structured, "take-home" sessions in a 4 week time frame.

With in this Study I:
1.Track test results, anomalies, and environmental conditions that may impact outcomes, tracking these outcomes to relay to leads and developers to ensure accurate and desirable data collection
2.Communicate progress and blockers clearly to leads and cross-functional partners.
Support continuous improvement of test procedures based on what was observed in the field.
3. Identify repeated mistakes committed by users and Data collectors to evolve our methods every study, to increase efficiency and maintain consistent data.